Shipping, returns
& privacy.

01

Seller information

Z&T Collections is an independent online seller of pre-owned bags and accessories. We are not affiliated with, sponsored by or endorsed by the brands displayed on our website.

Business/legal name

ZNT Thrift Shop

Email

[email protected]

WhatsApp

+60 13-565 0104

Website

shopznt.com

02

Shipping and delivery

We currently deliver within Malaysia and Singapore. Available shipping options and charges are shown during checkout.

Orders are normally prepared within one to three working days after payment confirmation. Delivery estimates are not guaranteed and may be affected by weekends, public holidays, courier operations, customs or circumstances beyond our reasonable control.

Tracking information will be provided when available. Customers are responsible for supplying a complete and accurate delivery address and contact number. For Singapore deliveries, customers are responsible for applicable import taxes, GST, duties or clearance charges unless collected during checkout.

If a parcel is delayed, damaged or lost in transit, contact us so we can assist with the courier investigation.

03

Returns and refunds

Contact us through WhatsApp within seven calendar days of receiving your order if the wrong item was delivered, the item has a major undisclosed defect, the item differs materially from its listing, or the parcel or item arrived damaged.

Provide your order number, photographs, video evidence and a clear description of the issue. Keeping an unedited parcel-opening video is strongly recommended. The product must remain unused and unaltered, with all received accessories included. Do not clean, repair or modify it before our assessment.

Approved returns must follow the instructions provided by Z&T Collections. Refunds will normally be processed to the original payment method within three to seven working days after the returned item is received and inspected.

Normal pre-owned wear, disclosed defects, subjective condition differences, colour variations and accessories not listed as included are not undisclosed defects. Cancellations for change of mind or accidental purchases are generally not accepted after successful payment. This does not limit rights available under applicable Malaysian consumer law.

04

Authenticity concerns

Z&T Collections takes reasonable steps to assess branded items before listing. Authenticity concerns should be reported within 14 calendar days of delivery with the order number, clear photographs or videos, available supporting documentation and the complete item with all accessories received.

If an item is reasonably confirmed to be inauthentic, a full refund will be provided after the complete item is returned and inspected. Customer-arranged authentication fees are not covered by Z&T Collections.

05

Customer privacy

Customer information is collected only as reasonably necessary to process payments, arrange delivery, provide order updates and handle support. Relevant details may be shared with service providers such as HitPay, Ninja Van and technology providers involved in completing the order.

For privacy or order questions, email [email protected] or contact us through WhatsApp.